OK, so, full disclosure, it wasn’t a one-to-one conversation on leadership lessons. But given it was just me, sitting in front of my screen, with Simon Sinek sharing his leadership lessons with the audience, it was easy to forget the thousands of other people from... Effective communication is all about delivering the right message, at the right time and through the right channel or medium…but how do you choose the right channel? Especially when there are countless communication channels for you to choose from! Because... Research shows that parents are bombarded with upwards of 100 questions a day. That’s four questions an hour; or eight when you consider we’re asleep for half the day. Our inquisitiveness is said to peak at the age of four at which point one study found we ask... Knowing how to receive feedback is like knowing how to follow a healthy diet. Feedback is like food – it fuels our growth and nourishes our improvement. It’s how we come to feel fulfilled in our work and hungry for our future possibilities. If we don’t... Giving feedback is an inevitable part of a leader’s role. You are responsible for empowering your team members to be the best versions of themselves. But giving feedback is a skill and, like all skills, it takes focus, preparation and practice. So here’s my what, to... Empathy is the ‘ability to recognise, understand, and share the thoughts and feelings of another person’*. Daniel Goleman, psychologist and author of the book “Emotional Intelligence”, suggests there are 3 types of empathy: Cognitive empathy: the ability...