Blog

Messages to connect your team to the big picture

I’m often asked what messages leaders should be communicating to their teams.The purpose of leadership communication is to inform, inspire, engage, and unite your team. With this in mind, I believe the most important messages to communicate are those that...

How effective communication creates high-performing teams

Picture some of the most high-performing teams you can think of:The New Zealand All BlacksThe emergency services team responding to an accidentEven the parents working together every morning to get their kids to school and themselves to the office on...

Why you should actively choose to listen

Research shows we spend up to 80% of our day engaged in communication with others. Of this, 55% of our time is spent listening. Hearing vs. Listening Unlike hearing, which is an automatic function of the body, listening properly is an active choice. It...

5 signs you need a communications coach

When I tell people I’m a leadership communications coach, I often get asked why a leader would engage a communications coach - surely, they know how to communicate?Yes, you do - but just like a sports coach or a business coach my role is my job is to make...

Cultivating a reputation of trust, in an age of distrust

According to Edelman’s 2018 Global Trust Barometer Report, at just 45%, the level of trust in Australian business is the lowest it’s been since 2012.But what is trust; why is it so important to business and whose responsibility is it to cultivate?The...

How to be a persuasive public speaker

As a leader, you’re regularly required to speak in public at:Team meetingsCustomer presentationsNew business pitchesInvestor briefingsNetworking eventsIndustry conferences...perhaps even videos like this!Despite this frequency, many leaders still find it...

5 steps to active listening

Active Listening is a communication technique that has been designed to help deepen the understanding between speaker and listener. In doing so, we are able to:Build stronger relationshipsImprove our ability to influence, persuade and negotiateAvoid...

How to maximise your impact as a leader

Think of the leaders who have made some of the greatest contributions to society: Martin Luther King, Winston Churchill, Bill Gates, Steve Jobs, Richard Branson, Oprah Winfrey...They all know that to be an effective leader, you need to be an effective communicator....

Why clear communication starts from within

Why clear communication starts from withinTo be an effective leader, you have to be an effective communicator.And to be an effective communicator, you’ve got to be a clear communicator.Without clarity, even the most compelling of messages won’t be heard or...

Why leadership communication needs to be purposeful

Why communication needs to be purposeful I’m often told by leaders that they are “too busy” - they don’t have the time to communicate with their team and find it moves further and further down their to-do list, often giving way to “more business-critical”...

How to lead so others follow

Think of the leaders you have followed in your lifetime. Did you have confidence in them? Did you trust them? Did they help you feel secure and optimistic about the future? In their research, Tom Rath and Barry Conchie asked over 10,000 followers what they...

Key elements of a communications plan

One of the biggest barriers to effective leadership communication is a lack of time and consistency. If you rely on ad hoc or reactive communication, your team will receive disjointed information and won’t get a clear and consistent picture of you as a...

Maximise time for effective leadership communication

It's no surprise that time - or rather, a lack of it - is one of the most common barriers to effective leadership communication. As a leader, you are constantly pulled in multiple directions. You have a million unread emails in your inbox; your diary is...

How to build trust and credibility as a leader

In their research over the last 30 years, leadership experts James Kouzes and Barry Posner have found that credibility is the number one reason people follow a leader. The Oxford English dictionary defines credibility as: "the quality of being trusted and...

What is leadership communication?

What is leadership communication? Richard Branson describes communication “as the most important skill a leader can possess”. Why? Because - as a leader - your primary role is to lead. To have a destination in sight, to chart the course to success and to...

Top 4 tips for overcoming your fear of public speaking

There's no doubt about it: public speaking is an act of vulnerability. To lay ourselves bare and speak openly and honestly in front of others requires courage. In doing so, we expose our authentic, best self to the scrutiny and evaluation of an audience....

Interpersonal communication in a digital age

One of my pet peeves is when, during a face-to-face conversation, one party feels the need to take out their mobile phone and scroll through their Facebook feed, check their emails, like a post on LinkedIn, respond to a Whatsapp message or update their Instagram with...

The Power of Presence

Earlier this week I was one of over a thousand women waiting with excited anticipation to hear social psychologist, Amy Cuddy expand on her 2012 TED talk: your body language shapes who you are. This time, Amy was exploring the power of presence. Here’s what I took...

Publicly Speaking

Public speaking doesn’t just mean presenting to an auditorium full of people – although that certainly falls under the banner. Rather, public speaking literally refers to ‘speaking‘ in front of a ‘public‘ … basically any single person other than your reflection in the...

Not to talk myself out of work, but…

…I loved Kristi Hedges ‘Confessions of a former public speaking trainer: don’t waste your money’ article on Forbes.com. In it, Hedges suggests there’s not one right way to present – rather, as a speaker, your focus should be on presence, authenticity and building a...