Picture some of the most high-performing teams you can think of: The New Zealand All Blacks The emergency services team responding to an accident Even the parents working together every morning to get their kids to school and themselves to the office on time Teams...
Of all the skills we’re taught at school, I’ve often wondered why active listening isn’t one of them. Especially when you consider that research shows we spend up to 80% of our day engaged in communication with others. Of this, 55% of our time is...
When I tell people I’m a leadership communication coach, I often get asked why a leader would engage a communications coach – surely, they know how to communicate? Yes, you do – but just like a sports coach or a business coach my role is my job is to make...
According to Edelman’s 2018 Global Trust Barometer Report, at just 45%, the level of trust in Australian business is the lowest it’s been since 2012.But what is trust; why is it so important to business and whose responsibility is it to cultivate?The importance of...
As a leader, you’re regularly required to speak in public at: Team meetings Customer presentations New business pitches Investor briefings Networking events Industry conferences …perhaps even videos like this! Despite this frequency, many leaders still find it...
Active Listening is a communication technique that has been designed to help deepen the understanding between speaker and listener. In doing so, we are able to:Build stronger relationshipsImprove our ability to influence, persuade and negotiateAvoid misunderstandings...
