Empathy is the ‘ability to recognise, understand, and share the thoughts and feelings of another person’*. Daniel Goleman, psychologist and author of the book “Emotional Intelligence”, suggests there are 3 types of empathy: Cognitive empathy: the ability... 
Do you struggle to make a connection with your team? If so, you’re not alone. In fact, in her research, Lou Solomon, CEO of Interact and author of “Say Something Real” has found that 91% of employees say communication issues can prevent executives from making a... 