According to Edelman’s 2018 Global Trust Barometer Report, at just 45%, the level of trust in Australian business is the lowest it’s been since 2012.But what is trust; why is it so important to business and whose responsibility is it to cultivate?The importance of... 
Active Listening is a communication technique that has been designed to help deepen the understanding between speaker and listener. In doing so, we are able to:Build stronger relationshipsImprove our ability to influence, persuade and negotiateAvoid misunderstandings... 
Think of the leaders who have made some of the greatest contributions to society: Martin Luther King, Winston Churchill, Bill Gates, Steve Jobs, Richard Branson, Oprah Winfrey…They all know that to be an effective leader, you need to be an effective... 
Why clear communication starts from withinTo be an effective leader, you have to be an effective communicator.And to be an effective communicator, you’ve got to be a clear communicator.Without clarity, even the most compelling of messages won’t be heard or understood.... 
Why communication needs to be purposeful I’m often told by leaders that they are “too busy” – they don’t have the time to communicate with their team and find it moves further and further down their to-do list, often giving way to “more business-critical”... 