Empathy is the ‘ability to recognise, understand, and share the thoughts and feelings of another person’*. Daniel Goleman, psychologist and author of the book “Emotional Intelligence”, suggests there are 3 types of empathy: Cognitive empathy: the ability...
When it comes to having a difficult conversation, there are countless models offering the ‘best’ way to approach – from Advocacy and Inquiry to Fierce Conversations to Radical Candor – they’re all worth checking out. But in reality, there is no...
Difficult conversations are unavoidable for any leader. Declining a request for annual leave. Discussing salary expectations. Managing poor performance. Telling an employee they didn’t get the promotion. Giving your superior or a client some feedback. Disagreeing with...
To answer the question ‘what is purpose-led communication?’, we first need to explore the question of ‘why?’. Simon Sinek tells us that great leaders inspire action by starting with why. Why? Because people don’t buy, or buy into what you do;...
Love them or loathe them, 1-2-1 meetings are like mini health checks that give leaders an insight into the productivity and loyalty of your greatest asset: your people. So how can 1-2-1 meetings improve employee engagement? 1-2-1 meetings make you a better leader You...
