Empathy is the ‘ability to recognise, understand, and share the thoughts and feelings of another person’*. Daniel Goleman, psychologist and author of the book “Emotional Intelligence”, suggests there are 3 types of empathy: Cognitive empathy: the ability... 
When it comes to having a difficult conversation, there are countless models offering the ‘best’ way to approach – from Advocacy and Inquiry to Fierce Conversations to Radical Candor – they’re all worth checking out. But in reality, there is no... 
Difficult conversations are unavoidable for any leader. Declining a request for annual leave. Discussing salary expectations. Managing poor performance. Telling an employee they didn’t get the promotion. Giving your superior or a client some feedback. Disagreeing with... 
Purpose. Mission. Vision. Strategy. Culture. What’s the difference? There can be so much confusion around what these are that their benefit is significantly diluted. So let’s get some clarity. I’ll start with purpose. Purpose = why we exist Purpose was perhaps... 
To answer the question ‘what is purpose-led communication?’, we first need to explore the question of ‘why?’. Simon Sinek tells us that great leaders inspire action by starting with why. Why? Because people don’t buy, or buy into what you do;... 