Empathy is the ‘ability to recognise, understand, and share the thoughts and feelings of another person’*. Daniel Goleman, psychologist and author of the book “Emotional Intelligence”, suggests there are 3 types of empathy: Cognitive empathy: the ability... 
To answer the question ‘what is purpose-led communication?’, we first need to explore the question of ‘why?’. Simon Sinek tells us that great leaders inspire action by starting with why. Why? Because people don’t buy, or buy into what you do;... 
Love them or loathe them, 1-2-1 meetings are like mini health checks that give leaders an insight into the productivity and loyalty of your greatest asset: your people. So how can 1-2-1 meetings improve employee engagement? 1-2-1 meetings make you a better leader You... 
I’ve long been a fan of Simon Sinek’s work. His leadership frameworks and concepts are simple and compelling to understand, and what’s more, he communicates them in a way that is accessible, engaging and inspiring. Perhaps this shouldn’t be a surprise... 
Trust is the confidence and unwavering belief in the reliability, truthfulness and ability of an individual, collective or organisation. It’s like an invisible currency. As with all currencies, there are those with it and those without. For those who have earned... 